Refund policy
You can always contact us with questions at subscriptions@teachercarecrate.com.
SHIPPING POLICY
Subscription boxes are generally shipped by the 15th of each month.
Made-to-order t-shirts generally ship within 7–10 business days.
In-stock shop items generally ship within 5–7 business days unless otherwise stated on the product page.
Shipping and delivery estimates are not guaranteed delivery dates. Delays caused by carriers, weather, holidays, production issues, or other circumstances outside our reasonable control may occur.
Customers are responsible for providing a complete and accurate shipping address. Address changes must be submitted before an order has been processed or shipped. Teacher Care Crate cannot guarantee that an address can be changed after an order has entered fulfillment.
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer may be responsible for any additional shipping charges required to resend the order.
If your package is lost, damaged, or marked as delivered but cannot be located, please contact us promptly at subscriptions@teachercarecrate.com. We may request photographs, carrier documentation, or other information needed to investigate the shipment.
For packages marked as delivered, we recommend first checking with household members, neighbors, the delivery location, and the carrier. Teacher Care Crate will review reported delivery issues on a case-by-case basis and determine the appropriate resolution based on the circumstances and available tracking information.
SUBSCRIPTION RENEWALS, CANCELLATIONS & SKIPS
Monthly subscriptions automatically renew on the 1st of each month unless canceled before the renewal date.
Cancellation stops future renewals and does not cancel or refund an order that has already been billed or processed.
Skip requests must be submitted before the 1st of the month. Requests received after a renewal has been processed will apply to the next eligible subscription cycle.
Prepaid multi-month subscriptions are paid in advance and are nonrefundable once purchased, except where otherwise required by law.
SUBSCRIPTION ORDERS
All subscription sales are final, except where otherwise stated below or required by law. We do not offer refunds on subscription boxes that have already shipped or on prepaid multi-month subscriptions.
If an item is defective, damaged, incorrect, or missing from your crate, please contact us within 14 days of delivery at subscriptions@teachercarecrate.com. Please include photographs of the shipping box and affected item when applicable.
Depending on the circumstances, we may provide a replacement item, account credit, or other appropriate resolution.
If we request that an item be returned, it must be packaged with reasonable care to prevent damage during transit.
Teacher Care Crate subscription boxes are curated and inventory is secured well in advance. Products occasionally become unavailable or sell out. When necessary, we may substitute an item or crate with another item of comparable or greater retail value.
Because each box contains a curated assortment, we cannot provide returns, refunds, or exchanges based on individual product preferences.
PROMOTIONAL AND FREE GIFTS
Promotional gifts are provided based on the qualifying purchase being completed and retained.
If a refund is issued for an order or subscription that qualified for a free promotional gift, the customer is responsible for the full retail value of the promotional gift received. The retail value of the promotional gift may be deducted from any refund otherwise due.
Unless specifically stated otherwise in the promotion, promotional gifts have no cash value and cannot be exchanged for another item.
T-SHIRTS & TEE CLUB SUBSCRIPTIONS
All t-shirts and Tee Club products are made to order and are final sale.
We do not accept returns or exchanges for sizing, color, style, or preference.
If a shirt is defective, damaged, printed incorrectly, or you receive an incorrect item, please contact us within 14 days of delivery at subscriptions@teachercarecrate.com and include a photograph of the item.
Depending on the circumstances, we may provide a replacement or account credit.
SHOP ORDERS
Eligible shop merchandise may be returned within 14 days of delivery.
Before returning an item, please contact us at subscriptions@teachercarecrate.com for return instructions. Unauthorized returns may not be accepted.
Returned merchandise must be unused, unworn, unwashed, and in its original condition and packaging.
Customers are responsible for return shipping costs unless the return is due to an error by Teacher Care Crate or a defective or damaged item.
Original shipping charges are nonrefundable on voluntary returns.
Once an approved return has been received and inspected, any approved refund will be issued to the original payment method.
Sale, clearance, personalized, made-to-order, and items specifically marked “Final Sale” are not eligible for return unless defective or incorrect.
If a shop product is defective, damaged, incorrect, or missing from your order, please contact us within 14 days of delivery and include photographs when applicable. We will provide an appropriate replacement, refund, or credit based on the circumstances.
DIGITAL PRODUCTS
All sales of digital products are final.
Because digital products cannot be physically returned, we do not offer refunds after a digital product has been purchased or delivered, except where otherwise required by law.
If you experience difficulty accessing or downloading a digital product, please contact us at subscriptions@teachercarecrate.com and we will assist you.
REFUNDS
When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the customer's financial institution.
Shipping charges, return shipping charges, and other nonrefundable fees will not be refunded unless otherwise stated in this policy or required by law.
For questions regarding shipping, subscriptions, returns, or refunds, please contact subscriptions@teachercarecrate.com.