FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us at subscriptions@teachercarecrate.com
General
What is Teacher Care Crate?
Teacher Care Crate is a small business centered on self-care, founded by a teacher, and designed with the educator in mind!
We offer several subscriptions to help brighten a teacher's day:
- Teacher Care Crate: A self-care subscription box, featuring 5-7 items to serve as a gentle reminder to prioritize YOU.
- Teacher Tee Club: A subscription for exclusive teacher tees, a fun monthly surprise!
- Digi-Pack: A digital downloads subscription filled with wallpapers and printable resources.
You can also explore our collection of single crates, shop items, gift boxes, and tees, perfect for treating your favorite teacher-friends!
How Does it Work?
Choose the subscription that works best for you, including month-to-month and prepaid options.
Order before the 14th to receive the current month’s featured item. If you order on or after the 15th, not to worry, you’ll receive the following month’s item.
Physical subscriptions generally ship by the 15th of each month and monthly subscriptions renew on the 1st.
Digi-Packs are emailed immediately after purchase and then on the 1st of each month.
Can I purchase a crate that does not auto-renew?
Absolutely! You can purchase a Gift Subscription, which does not auto-renew and will expire at the end of its subscription period. There is no need to cancel!
And of course, you can purchase past crates, mini crates, and mystery crates that never auto-renew.
When do I get charged for the next subscription period?
Monthly subscriptions renew on the 1st of each month.
If you subscribe before the 14th, your first order will generally ship by the 15th and your next renewal will be on the 1st.
If you subscribe on or after the 15th, your first crate will generally ship by the 15th of the following month, with your next renewal following that shipment. If you don't want to wait that long, we can send a welcome crate immediately - just message us!
If you have any questions about your renewal date, email us at subscriptions@teachercarecrate.com and we’ll be happy to check it for you.
Can I give Teacher Care Crate as a gift?
Teacher Care Crates make amazing gifts! Select from our Gift Subscription options, or purchase a Teacher Care Crate Gift Card. Additionally, Gift Subscriptions are not auto-renewing.
What is your policy on cancellation and refunds?
You can cancel your subscription at any time and stop future renewals, however, any orders that have already been processed will still be fulfilled.
If you contact us within 24 hours of placing an order or receiving a renewal charge, and the order has not yet entered fulfillment, we may be able to cancel the order and issue a refund. Refunds are manually processed, so please email us immediately at subscriptions@teachercarecrate.com.
We do not offer refunds on orders that have already shipped or on prepaid multi-month subscriptions.
Made-to-order t-shirts are final sale and cannot be returned or exchanged. If a shirt arrives damaged or defective, please contact us with a photo of the shirt and we’ll be happy to help.
We share the monthly theme and sneak peeks before each renewal, so be sure to check your email and social media. If a particular month isn’t for you, you can simply skip the upcoming renewal!
For full details, please review our Return and refund policy and Purchase options cancellation policy.
Shipping
When will my order ship?
Teacher Care Crates and Teacher Tee Club orders generally ship by the 15th of each month. If you subscribed after the 15th of the month, your order will ship by the 15th of the following month.
Made-to-order t-shirts generally ship within 7-10 business days.
In-stock shop items generally ship within 5-7 business days unless otherwise stated.
Digi-Pack subscriptions are delivered electronically on the 1st of the month.
How do I track my order?
You will receive an email notification when your order ships, and it will include tracking information. If you've ordered multiple items, please note that they may ship separately.
If you have questions about your order, feel free to contact us subscriptions@teachercarecrate.com
What if my order gets lost or stolen in transit?
If your package appears to be lost or is marked as delivered but you can’t find it, first check around the delivery location, with household members or neighbors, and with the carrier.
Still missing? Email us at subscriptions@teachercarecrate.com and we’ll review the tracking information and help determine the next step.
Please double-check your shipping address when placing an order. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.
What if I received a missing or damaged item?
Not to worry! If an item is damaged, defective, incorrect, or missing, email us at subscriptions@teachercarecrate.com within 14 days of delivery.
Please include your order information and photos of the item and packaging when applicable so we can help as quickly as possible.
Depending on the situation, we may provide a replacement, account credit, refund, or another appropriate resolution.
Why did I receive a different item in my crate than pictured?
If you are a new subscriber, you may be receiving our Welcome Crate which would be the first box shipped out.
In addition, our monthly subscription boxes are curated well in advance, and some crates, or the items within them, can sell out quickly. In such cases, we will send out special crates or replacement items. Like most teachers, we may need to use a substitute every now and again!
Account
How do I cancel my subscription or skip a renewal?
You can log in to your account to manage your subscription and personal information.
In your account, you can change your payment information, cancel your subscription, or skip your subscription renewal. You must cancel before the renewal date on the 1st of the month to avoid being charged.
If you are on a prepaid multi-month plan, skipping will result in no orders being shipped for the duration of your plan (3, 6, or 12 months). If you only want to skip one month, please send us an email.
If you need to update your address, or you are having trouble with your account, email us at subscriptions@teachercarecrate.com and we can help!
How do I change or update my shipping address?
We can help update your address - email us at subscriptions@teachercarecrate.com.
Please contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to change the address.
Why am I having trouble logging in to my account?
If you are having trouble logging in to your account, we can help! Please send us a message at subscriptions@teachercarecrate.com for assistance.
What If I subscribe and cancel right away?
Once you subscribe, your method of payment is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive your order.
If you canceled because you have changed your mind and wish to be refunded and not receive a package, you must email us immediately at subscriptions@teachercarecrate.com. Refunds are manually processed and can only be provided if you email us (directly requesting a refund) within 24 hours of your order or renewal charge.
What if my card has expired or had insufficient funds?
If your card is declined for insufficient funds or is expired during your renewal period, you can send us a message once you've updated the information (subscriptions@teachercarecrate.com).
Our subscription system will automatically retry the payment. If your renewal remains unsuccessful, then your subscription may automatically expire or be cancelled. Please ensure your credit card information is up to date to be successfully renewed. Teacher Care Crate is not responsible for any overdraft charges from banks or credit cards.
How do I reactivate my subscription?
You can reactivate your subscription through your Customer Account or subscription portal, or email us at subscriptions@teachercarecrate.com and we’ll be happy to help.
Before reactivating, it’s a good idea to double-check your next renewal date, shipping address, and payment information.